Introduction
At Cloudsupply Gear, customer satisfaction is important to us. We strive to provide high-quality aviation gear and accessories. If you are not completely satisfied with your purchase, please review our Refunds and Return Policy below.
Return Eligibility
Customers may request a return within 14 days of receiving their order. To qualify for a return:
- Items must be unused, unworn, and in original condition
- Products must include original packaging and accessories
- Proof of purchase or order confirmation must be provided
Returns requested after 14 days of delivery may not be accepted.
Non-Returnable Items
The following items are not eligible for return or refund:
- Used or damaged items caused by customer handling
- Products returned without original packaging
- Clearance or final sale items
- Customized or personalized products
Refund Process
Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund request.
If approved:
- Refunds are processed within 5 to 10 business days after inspection
- Refunds may be issued through an agreed refund method since we operate with Cash on Delivery orders only
Exchange Policy
If you receive a defective, damaged, or incorrect item, you may request an exchange within 7 days of delivery. We will arrange a replacement after verifying the issue.
Return Shipping
Customers may be responsible for return shipping costs unless the item received was damaged, defective, or incorrect. We recommend using a trackable shipping service when returning products.
Order Cancellation
Orders may be canceled within 24 hours of placement. Once an order has been processed or shipped, cancellation requests may no longer be accepted.
Late or Missing Refunds
If you have not received your approved refund within the stated timeframe, please contact us for assistance. Processing times may vary depending on your location and communication response times.
Contact Us
For return requests, refund inquiries, or additional assistance, please contact us at:
Email: [email protected]